Championed user safety in hospital pharmacy robotics, redesigning multi-bin cabinet workflows to optimize ergonomic drawer capacity and prevent fatal dispensing errors.

Introduced Jobs-to-be-Done frameworks and user-centered success criteria into executive business planning, securing approved product team funding for 2024.

Designed a conditional logic form builder to replace paper 'White Bibles' and manual spreadsheets for desk adjusters, reducing task completion time by 47%.

Eliminated 10–20 hours per week of manual asset owner tracking by shifting attack surface management from passive vulnerability listing to automated ownership assignment.